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avatar for Miguel Licero

Miguel Licero

XCALLY USA
Managing Partner
Electronics Engineer, Unified Communications specialist and Digital Transformation innovator with 20 years of professional experience. Miguel is an IP based communication expert and has wide experience in Voice Over IP, Telecom, CTI and CRM technologies. He specializes in Telecom, Omni Channel Contact Center and Artificial Intelligence provisioning. Over the last decade he has been proven to show incremental innovation for the use of Asterisk in the Call Center and UCaaS industry.
His major career achievements include the design and development of the first You Tube prototype in the mid 90’s for a major university in the city of Cartagena. Miguel also deployed the first hybrid fiber optics-coaxial cable broadband internet access for a cable operator in the same city. He has also designed a non-invasive CTI model between Asterisk and some cloud based CRMs.
Currently Miguel is actively involved in the adaptation of XCALLY Omni Channel Contact Center suite for the North American and Latin American markets as a true digital transformation strategy of the customer service experience.

My Speakers Sessions

Wednesday, October 30
 

11:00am