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Tuesday, October 29
 

8:30am

9:00am

Opening remarks
Speakers
BW

Bill Wignall

President and Chief Executive Office, Sangoma
As President and CEO, Bill leads the company in the execution of its growth strategy. His deep operational and strategic skills area major assets to the corporation. He brings to Sangoma his personal style of working closely with existing customers and valued channel partners. Under... Read More →


Tuesday October 29, 2019 9:00am - 9:15am
Ballroom ABC

9:15am

Keynote Presentation - Show me the UCing Money!
Alan Quayle wanders the world helping people gain an edge in high tech. His 29-year career spans BT, Lucent (now Nokia), Cambridge Technology Partners (now Atos Consulting), founding Teltier (one of the first Telecom API companies that were sold to Cisco in 2003) and 16 years as an independent focused on the intersection of IT, Web and Telecoms.  Customers range from global leaders like AT&T, Verizon, Etisalat, BT, Telstra, Ericsson, Huawei, and Oracle; to innovative start-ups like Apigee (sold to Google), AppTrigger (sold to Metaswitch), Camiant (sold to Oracle), Layer 7 (sold to CA), Apex Communications (sold to Dialogic), OpenCloud (sold to Metaswitch), Solaiemes (sold to Comverse), Apidaze (sold to VoIP Innovations), Tropo (sold to Cisco), Nexmo (sold to Vonage), Telesign (sold to BICS), Flowroute (sold to West) and many many more.
 
He founded TADHack, the largest global hackathon over one weekend (4000 registrations in 2017 and 2018); and TADSummit, the largest conference focused on programmable telecoms (CXTech). If you have fiber to the home, e.g. Verizon Fios, the box in your home is likely based on some of his patents and standards work in optical access technology. He worked on the development of digital video compression technologies, which enabled YouTube and Netflix to change TV viewing forever. His leadership in programmable telecoms is democratizing the telecoms industry, so anyone can use it to solve problems that matter to them. He has an MEng (Masters of Engineering, First, top in class), MBA, CEng (Chartered Engineer), MIET, and MIEEE.

Speakers
avatar for Alan Quayle

Alan Quayle

Founder TADHack, TADSummit
Alan Quayle wanders the world helping people gain an edge in high tech. His 29 year career spans BT, Lucent (now Nokia), Cambridge Technology Partners (now Atos Consulting), founding Teltier (one of the first Telecom API companies that was sold to Cisco in 2003) and 16 years as an... Read More →



Tuesday October 29, 2019 9:15am - 9:45am
Ballroom ABC

9:45am

Coffee break
Tuesday October 29, 2019 9:45am - 10:30am
Prefunction area - Main ballroom

10:30am

Sangoma's Commitment to the Channel
Speakers
avatar for Patrick Mazza

Patrick Mazza

Chief Revenue Officer, Sangoma
Patrick brings more than 20 years of experience in telecommunications to his position as Chief Revenue Officer at Sangoma, where he is responsible for leading all revenue-generating and customer-facing activities.Prior to Sangoma, Patrick held the position of Managing Director for... Read More →


Tuesday October 29, 2019 10:30am - 11:00am
Ballroom A

10:30am

FreePBX 15 Features
Speakers
avatar for Jared Smith

Jared Smith

Vice President of Cloud Services, Sangoma
I'm a computer geek with a strong background in open source.My key strengths include:* Open Source community outreach and evangelism* Bridging between technical and marketing teams* Linux systems architecture and administration* Modern VoIP development and deployment* Training and... Read More →


Tuesday October 29, 2019 10:30am - 11:00am
Ballroom B

10:30am

Wazo Platform
Learn what is Wazo Platform. How it evolved from Wazo and Xivo. What it is the vision for this Open Source project. How we leverage Asterisk in this vision. How to get involved.

Speakers
avatar for Frédéric Lepied

Frédéric Lepied

Vice President, Engineering, Wazo Communications


Tuesday October 29, 2019 10:30am - 11:00am
Ballroom C

11:00am

Product Update
Speakers
avatar for Malcolm Davenport

Malcolm Davenport

Senior Product Manager, Sangoma Company
I possess an extensive background in telecommunications, particularly within the VoIP industry. Over the course of my career I have filled roles in various company departments including Support, IT, Sales, Engineering, and Marketing.


Tuesday October 29, 2019 11:00am - 11:30am
Ballroom A

11:00am

Dealing with Outages
There’s two types of company: those who have had an outage and those who are going to have an outage. Their impact can be diminished through good architecture and planning but we are all likely to find ourselves responding to, possibly alone, a service affecting the issue? What do you do? Through the real-life account of Mr. Black (name changed) we’ll look at what he did when in this situation, and what, eventually, the speaker lead him to do based on years of experience and lots of practice doing it wrong!

Speakers
avatar for Simon Woodhead

Simon Woodhead

CEO, Simwood
Simon Woodhead's early career was in finance as a fund manager, within what became Deutsche Bank and Barclays Wealth. Simon had discretion to manage over 40m+ of funds before age 21, becoming the youngest qualified member of the Securities Institute. Simwood (https://simwood.com... Read More →


Tuesday October 29, 2019 11:00am - 11:30am
Ballroom B

11:00am

Reducing useless DB access by implementing query cache when using ARA
ARA generates large number of queries, and throughput performance is degraded by increasing the number of DB accesses. I checked the queries, and I found that there are many same queries when Asterisk is processing a call. I checked improvements about throughput when a query cache in between ARA and external DB is implemented. I have already confirmed there are not useless queries to external DB after implementing the query cache. The query cache is more effective when the query matches old query. But in call processing, it does not necessarily match. So, I plan to evaluate throughput performance under some conditions. And If my submission is accepted, I will show these results.

Speakers
TY

Takeshi Yamada

IT Engineer, NTT
I am an IT engineer with about 10 years of experience at NTT. In this period, I worked as a system integrator, an operation consultant and a VoIP software developer for several companies. Currently, I am challenging to improve our system that is based on Asterisk.


Tuesday October 29, 2019 11:00am - 11:30am
Ballroom C

11:30am

Selling Cloud Effectively: How to move from selling on-premise to also selling cloud
Speakers
avatar for Jessica Campas

Jessica Campas

Cloud Product Marketing Manager, Sangoma
Jessica Campas has her head in the clouds... in a good way! As Cloud Product Marketing Manager, she oversees all product and marketing strategy for cloud/hosted services. She has been with Digium, a Sangoma company, since 2014. Prior to her current position, she acquired extensive... Read More →


Tuesday October 29, 2019 11:30am - 12:00pm
Ballroom A

11:30am

AI Speech analysis Platform : Next Gen Customer Journey Analytics
Around the globe, call centers have the same issue as other types of client service centers: they have too much information to investigate. A single call center unit could produce thousands of hours per day of call recording. While it may be feasible to manually listen to prior recordings to verify the performance of a single rep's calls, it is not feasible for a company to obtain business understanding from its broad range of recordings. While it may be feasible to manually listen to prior recordings to verify the performance of a single rep's calls, it is not feasible for a company to obtain business understanding from its broad range of recordings. What do my clients report (or complain) about our latest product's durability? After significant changes to our phone script, do we receive more or fewer refunds? A feeling not only suggests clients ' potential intervention, but it can also be combined with other information–such as buying or canceling information–to determine better associations between how the sound of the communication. The communication of the client can be good or bad and ultimately affect the bottom line. Angry clients may have a greater chance of churning or refunding. This enables us to uncover the "why" and the "who" behind regular contact subjects and offer a definite, quantified financial impact action strategy. NLP is used to comprehend and forecast text-based communications trends. Speech Analytics is used to encode the text material of the recorded language. This encoding allows us to recognize themes for calls, monitor patterns over time, and evaluate operator performance. The NLP engine based on AI tests and analyzes calls and emails. Threads and discussions can be identified by the NLP engine. This will assist in understanding and analyzing the discussions ' feelings, sound, mood, feelings, utterances and other parameters. This will assist to use the clients ' historical information and their attitudes to target campaigns. Historical data helps the next best product to be predicted and recommended. Increasing attention has been paid to the rise of chatbots by natural language processing. These robots can respond quickly to basic customer requests and questions.

Speakers
avatar for Bhagvan Kommadi

Bhagvan Kommadi

CEO, Quantica Computacao
Bhagvan Kommadi is the Founder of Architect Corner - AI startup and has around 18 years’ experience in the industry, ranging from large scale enterprise development to helping incubate software product start-ups. He has done Masters in Industrial Systems Engineering at Georgia Institute... Read More →


Tuesday October 29, 2019 11:30am - 12:00pm
Ballroom C

11:30am

Moving ARI applications - Introduction to the next generation Asterisk application development
Since the feature was introduced to Asterisk 16.3.0, Asterisk channels can be ‚moved’ from one Stasis application into another, allowing programmers to write cleaner code and reuse ARI applications within different call flows. The 'filter' feature boosts performance of web socket listeners on ARI applications. The presentation takes a quick look at these new features and points out its great possibility to build your own ARI app store. Furthermore the presentation takes a closer look at on some useful OOP implementation/architecture best practices that ship with this and finally give an overview over a new open source PHP ARI client library written by ng-voice 2019.

Speakers
LS

Lukas Stermann

ng-voice GmbH
Lukas Stermann (29) is a Software Engineer at ng-voice GmbH in Hamburg, Germany. ng-voice was founded by Carsten Bock (one of the key contributors to the Kamailio project) in 2011 and since then has developed an own IMS Core based on Kamailio. Lukas is responsible at ng-voice for... Read More →


Tuesday October 29, 2019 11:30am - 12:00pm
Ballroom B

12:00pm

Lunch
Tuesday October 29, 2019 12:00pm - 1:30pm

1:30pm

Selling to Small Call Centers
Speakers
avatar for Corey McFadden

Corey McFadden

President, Voneto
Corey McFadden is the founder and President of Voneto LLC, a communication solutions firm that ranks among the top national IP telephony integrators. He brings over 20 years of industry experience to Voneto with a unique background that includes experience in call center operations... Read More →


Tuesday October 29, 2019 1:30pm - 2:00pm
Ballroom A

1:30pm

STIR & SHAKEN, a way to fight back call deception with OpenSIPS
Malicious (robo)callers often alter the calling number of their outbound telephone calls in order to deceive the called party and have the called answered. There is a wide range of deceptions derived from changing the CLI, from making the call to appear like a neighbor is calling, to impersonating an official agent (policy, IRS). The STIR & SHAKEN implementation in OpenSIPS is a way to fight back such deceptions by ensuring that the calling number of a telephone call is secure and fully trusted.

Speakers
avatar for Liviu Chircu

Liviu Chircu

VoIP Engineer/Software Developer, OpenSIPS
Passionate about software architecture and design, code reviewing and anything involving automation.Liviu Chircu has been involved with OpenSIPS and the VoIP world for over 7 years. He is a software developer and VoIP consultant for OpenSIPS Solutions. Armed with extensive knowledge... Read More →


Tuesday October 29, 2019 1:30pm - 2:00pm
Ballroom C

1:30pm

Wacky World of Phone Foibles & Fantastic Failure Fables
It's 10 pm. Your alerting system is going off. Your phone system is down - but why? Too many open files? Incorrect phone provisioning? Is failover not falling over? What exactly *is* hangup cause 16 and why is Allison telling me my call cannot be completed?! Everyone has had to troubleshoot a misbehaving Asterisk installation at some point. In 17 years of running Asterisk, I've seen my share. Poor network connections, virtual machine contention, SIP floods from misconfigured peers, failing database servers, even software bugs in clients. In this talk, I'll share many of the ways I've misconfigured something that later bit me - and how I fixed it. I hope you'll leave this talk with some new things to check the next time you get that alert.

Speakers
avatar for Ben Klang

Ben Klang

VP of Business Technology, Power Home Remodeling
Ben Klang has been fascinated with communication technology since before he can remember. As VP of Business Technology, he leads a department of software developers and operations people who create innovative, integrated systems that deliver tremendous business value every day. Previously... Read More →


Tuesday October 29, 2019 1:30pm - 2:00pm
Ballroom B

2:00pm

2:00pm

ARI and AGI a very powerful combination to make things easy
There are lots of thinks you have to consider when building up a carrier grade PBX. There are wholesale carrier, phone number provider, regulations and as well there is a legacy phone system we have to migrate. With all this in mid you cannot just have any developer work on telephony features. In order to get there, we have to ensure even with no knowledge about e.g SIP Header or Lawful interception people can work on a system without breaking it. Using AGI for a routing control and ARI for an in-call control we can split up lots of these thinks. I will show how we try to empower and at the same time not overload people. The take will give an idea how a setup with several Asterisk connected to Kafka based call controller using ARI might look like. As well as giving control over one call with several call legs using more than one Stasis App and a couple of AGI Scripts involved. To understand this talk it is helpful to know the capabilities and differences from AGI and ARI as well as basic Call handling in Asterisk.



Presentation Type

Speakers
avatar for Jöran Vinzens

Jöran Vinzens

VoIP Developer, sipgate gmbh
Jöran has been in contact with VoIP system since 2004. First with H323 and short after SIP. First Contact with Asterisk was version 1.something at an interconnection test with an Siemens HiPath. from there on Jöran stuck with Asterisk until now, where Jöran is in a team at sipgate... Read More →


Tuesday October 29, 2019 2:00pm - 2:30pm
Ballroom C

2:00pm

Getting a live transcript of your call using ARI
During Astridevcon 2018 many people wanted a way to easily get the sound out of Asterisk during a call. The goal is to be able to send the data to an external service that would then add value to that call using speech to text, subtitles or anything that makes sense in your context. Since then, during a hackathon, we built an ARI resource that would enable developers to do just that. People in the assistance will learn how to get, build, install and use a custom ARI module that streams audio over a WebSocket. How to develop a Python program that will connect to the ARI and get the text version of that call using external tools. Other use cases that could be possible using that technology. And how to review and improve that module such that it could be submitted to Asterisk. Of course, a live demo would wrap it all up.

Speakers
avatar for Pascal Cadotte Michaud

Pascal Cadotte Michaud

Wazo Communications
Pascal Cadotte Michaud is a software developer at Wazo communication since the creation of Wazo in early 2017. His role is to build the best open-source programmable communication platform.


Tuesday October 29, 2019 2:00pm - 2:30pm
Ballroom B

2:30pm

Marketing Boot Camp: Build an Effective Marketing Plan
Speakers
avatar for Susan Elder

Susan Elder

Vice President, Marketing, Jenne
"Susan Elder joined Jenne, Inc., a value-added distributor of technology products and solutions focusing on voice, video, data networking, premise security and cloud product solutions in 2012 after 25 years of experience in corporate marketing and communications positions. Prior to... Read More →


Tuesday October 29, 2019 2:30pm - 3:00pm
Ballroom A

2:30pm

Deploying Homer
HOMER 7 is the latest generation of our FOSS RTC and VoiP Capture Framework, focused on integration, modularity and custom protocol support. Ships statistics and custom detections via direct integration with Elasticsearch, InfluxDB, Prometheus, and many more Big-Data and Machine Learning platforms. Allows handling multiple protocols and API handlers, dynamic JSON HEP types and auto-mapping and indexing features. Change the way you think about Real-Time protocol Troubleshooting with HOMER

Speakers
avatar for Lorenzo Mangani

Lorenzo Mangani

CEO, QXIP


Tuesday October 29, 2019 2:30pm - 3:00pm
Ballroom C

2:30pm

Ingenuity, resilience, simplicity and many mistakes - from on-premise to cloud platform
Loway has been running the QueueMetrics Live SaaS, a geographically distributed, multi-cluster, a real-time contact-center analytics platform that serves a large number of small-to-medium-sized customers and that has been running since 2014. This speech is about how we transitioned a traditional on-premise product into a cloud-based application, and some lessons in simplicity and resilience we learned along the way. And some painful stuff we learned the hard way not to do, especially about WebRTC.

Speakers
avatar for Lorenzo Emilitri

Lorenzo Emilitri

Director, Loway SA
Lorenzo, the founder of Loway, loves building software that works and reliably solves real-world problems. Recently, he worked on creating and deploying hosted services for contact centers, using Java, Clojure, Docker and Kafka to scale out and provide highly elastic and resilient... Read More →


Tuesday October 29, 2019 2:30pm - 3:00pm
Ballroom B

3:00pm

Break
Tuesday October 29, 2019 3:00pm - 3:30pm

3:30pm

Awesome Marketing Tools & Tips You Should Know About
Speakers
avatar for Jim Machi

Jim Machi

Sangoma
Jim is responsible for developing and executing the global marketing plan including digital strategy, partner marketing, content generation, branding and lead generation activities.  Prior to Sangoma, Jim spent time at Dialogic and Intel in various roles, including business unit... Read More →


Tuesday October 29, 2019 3:30pm - 4:00pm
Ballroom A

3:30pm

Geo-fencing: Security for Evolving Threats
VoIP security has never been more challenging and supporting an increasingly-mobile user population requires new ideas to minimize risk... Scans, probes, and outright attacks are overwhelming--and without a proactive VoIP security strategy, disaster is inevitable. This session will review real-world business cases and evolving best-practices for securing your VoIP environment. From geo-fencing and dynamic whitelist/blacklists to flow controls and other techniques, we will cover a range of low-cost practical solutions that can be implemented in your network today.

Speakers
avatar for Corey McFadden

Corey McFadden

President, Voneto
Corey McFadden is the founder and President of Voneto LLC, a communication solutions firm that ranks among the top national IP telephony integrators. He brings over 20 years of industry experience to Voneto with a unique background that includes experience in call center operations... Read More →


Tuesday October 29, 2019 3:30pm - 4:00pm
Ballroom B

3:30pm

The Symbiotic Relationships in a Highly Successful Open Source Commercial Project
Speakers
avatar for Philippe Lindheimer

Philippe Lindheimer

Director of Software Engineering, Sangoma


Tuesday October 29, 2019 3:30pm - 4:00pm
Ballroom C

4:00pm

Business Innovation: Smart Office
Speakers
avatar for Nenad Corbic

Nenad Corbic

CTO, Sangoma
Responsible for setting the technical direction for the next generation of Sangoma communication, connectivity and cloud based products. Oversee research and development of all Sangoma products from inception, development, manufacturing and productization.Industry veteran with 15... Read More →


Tuesday October 29, 2019 4:00pm - 4:30pm
Ballroom A

4:00pm

Hybrid Call Center Solutions with OpenSIPS
While Asterisk is a good platform to host agents with their specific advanced features (barging, whispering and other), OpenSIPS may be a better choice for call queuing and distribution. So why not combining them to get the best possible solution? An OpenSIPS Call Center manager is able to host large amounts of queues and agents (and their skills), to queue thousand of calls and to distribute a high CPS to agents, using complex algorithms. But the most important aspects is the ability of such a solution to scale as capacity, but also to be Geo-distributed.

Speakers
avatar for Răzvan Crainea

Răzvan Crainea

Core Developer, OpenSIPS
Răzvan has is part of the OpenSIPS project since summer 2010, and ever since he's been involved in developing various VoIP Platforms using OpenSIPS at their core. He's an open source enthusiast, with contributions to several Open Source projects such as FreeSWITCH, RTPProxy, RTPEngine... Read More →


Tuesday October 29, 2019 4:00pm - 4:30pm
Ballroom C

4:00pm

Why Nerds Aren't Heard - 7 Ways Geeks Sabotage their own Presentations
Sadly, all too often presentations made by well-meaning Geeks are a catalogue of errors in terms of effectively conveying the message they wish to get out there… Of course, there are a few things that when done properly pretty much guarantee the success of a presentation! David has boiled these things down to 7 Power Presenting Protocols (especially for Nerds) and in this session he will identify the mistakes that are often made and then offer one of the Protocols to address it. Your presentations may never be the same again!!!!

Speakers
avatar for David Duffett

David Duffett

Founder & Lead Trainer, Let the Geek Speak
David is a Geek that has been publicly speaking and teaching for more than 25 years, from London to Los Angeles, Berlin to Beirut, Kingston to Kuala Lumpur, Mumbai to Melbourne, and Mexico City! He loves communications technology and has served as the Worldwide Community Director... Read More →


Tuesday October 29, 2019 4:00pm - 4:30pm
Ballroom B

5:00pm

All Conference Happy Hour - PBR Atlanta - LIVE!
Join us for happy hour at PBR Atlanta - LIVE!
Live! at the Battery Atlanta, the premier entertainment and dining destination in the southeast with 2 iconic venues. Sports & Social and PBR Atlanta.


  • NEW FIELD 1 www.pbratlanta
 
Wednesday, October 30
 

8:30am

9:00am

How Different Types of Users Utilize FreePBX and Asterisk in their Business
Speakers
avatar for Preston McNair

Preston McNair

VP of Sales, Sangoma
Responsible for driving Sangoma’s Carrier, Enterprise, OEM and channel sales across the Americas. Sangoma is a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions. Sangoma’s Voice over IP offerings include on-premises and cloud-based... Read More →


Wednesday October 30, 2019 9:00am - 9:30am
Ballroom A

9:00am

Asterisk 17 - PJSIP, features, good things that chan_sip doesn't have, stuff and things
Come join one of the original co-creators of PJSIP support in Asterisk and hear about the PJSIP project itself, configuration for PJSIP in Asterisk, the architecture, features you may not know about and more! Whether you are already one of those who have adopted usage of it or you're new, don't miss out!

Speakers
avatar for Joshua Colp

Joshua Colp

Senior Software Developer, Sangoma
Joshua Colp is a Senior Software Developer at Digium and a long time Asterisk developer. He originally started in the community submitting simple patches and grew into improving and creating new core components of Asterisk itself. He is a self-taught programmer who believes in finding... Read More →


Wednesday October 30, 2019 9:00am - 9:30am
Ballroom C

9:00am

Trinity: A Journey using Open Source Tools with FreePBX & Asterisk
We use FreePBX, Asterisk and other OpenSource projects to accomplish 3 goals: -Call Center High Availability, Using FreePBX and Asterisk to manage automatic HA and configuration for Emergency Situations on the go. -Deep Insight, Call transcription using DeepSpeech Machine Learning OpenSource Technology. -Continuous Operation, Provide Tools to the Operative Areas to make/revert changes on the go without technical delays.

Speakers
avatar for Miguel Torres

Miguel Torres

Voip/CTI Sr System Administrator, PriceTravel Holding
I’m a Computer Systems Engineer (Alma mater: National Polytechnic Institute, MX), tech enthusiastic and someone who loves Maker Ideology. Currently, I work at PriceTravel Holding as VoIP/CTI Senior SysAdmin. At PTH I build, maintain and develop features/tools to the Telephony Communications... Read More →


Wednesday October 30, 2019 9:00am - 9:30am
Ballroom B

9:30am

Coverting to Cloud (Getting Through the Cash Trough)
Speakers
avatar for Dan Pirigyi

Dan Pirigyi

Partner, Telecom Consulting Group (TCG)
Dan Pirigyi is a telecommunications professional and has been in the industry since 1997. He is a partner in Telecom Consulting Group (TCG) one of the largest Master Agencies in the Southeast. Prior to joining TCG Dan was a Channel Manager at BTI/Deltacom, a multiple president's club... Read More →


Wednesday October 30, 2019 9:30am - 10:00am
Ballroom A

9:30am

Asterisk 17 - PJSIP, features, good things that chan_sip doesn't have, stuff and things (continued)
Come join one of the original co-creators of PJSIP support in Asterisk and hear about the PJSIP project itself, configuration for PJSIP in Asterisk, the architecture, features you may not know about and more! Whether you are already one of those who have adopted usage of it or you're new, don't miss out!

Speakers
avatar for Joshua Colp

Joshua Colp

Senior Software Developer, Sangoma
Joshua Colp is a Senior Software Developer at Digium and a long time Asterisk developer. He originally started in the community submitting simple patches and grew into improving and creating new core components of Asterisk itself. He is a self-taught programmer who believes in finding... Read More →


Wednesday October 30, 2019 9:30am - 10:00am
Ballroom C

9:30am

Three Reasons you need Kamailio
Security, Scale, and Smooth Sailing on your Asterisk/FreePBX deployment through Kamailio. Fred Posner discusses best practices and experiences with deployments. Kamailio® (successor of former OpenSER and SER) is an Open Source SIP Server released under GPL, able to handle thousands of call setups per second. Kamailio can be used to build large platforms for VoIP and realtime communications – presence, WebRTC, Instant messaging and other applications. Moreover, it can be easily used for scaling up SIP-to-PSTN gateways, PBX systems or media servers like Asterisk™, FreePBX™ or SEMS. Among the powerful features: asynchronous TCP, UDP and SCTP, secure communication via TLS for VoIP (voice, video, text); WebSocket support for WebRTC; IPv4 and IPv6; SIMPLE instant messaging and presence with embedded XCAP server and MSRP relay; asynchronous operations; IMS extensions for VoLTE; ENUM; DID and least cost routing; load balancing; routing fail-over; accounting, authentication and authorization; support for many backend systems such as MySQL, Postgres, Oracle, Radius, LDAP, Redis, Cassandra, MongoDB, Memcached; Json and XMLRPC control interface, SNMP monitoring.

Speakers
avatar for Fred Posner

Fred Posner

Engineer, LOD.com
After working with solutions such as Acme Packet, Broadsoft, Cisco, and others, Fred discovered Asterisk and quickly embraced open source software in telecommunication. A large (yes, it’s a fat joke) proponent of Asterisk and Kamailio, Fred currently provides Kamailio / VoIP consultation... Read More →


Wednesday October 30, 2019 9:30am - 10:00am
Ballroom B

10:00am

Break
Wednesday October 30, 2019 10:00am - 10:30am
Prefunction area - Main ballroom

10:30am

Zulu for FreePBX/PBXact
Speakers
avatar for Michael Spiceland

Michael Spiceland

Senior Technical Product Manager, Sangoma
Michael has 20 years of experience in product development, primarily leading engineering groups. He is currently the product manager for Zulu, a set of Unified Communication apps for desktop and mobile which allows users to bring their office extension on the go with calls and collaboration... Read More →


Wednesday October 30, 2019 10:30am - 11:00am
Ballroom A

10:30am

Audio Pipes - Playing with Real Time Audio
There are a number of situations in which performing real-time interactions with the audio streams of Asterisk is useful. Speech Synthesis, Speech Recognition, Tone interactions, fraud analysis, flow detection, and any number of machine-learning situations all require smart and realtime interactions with raw audio streams. In this talk, we will review the new tools (like chan_audiosocket) we have available for these kinds of interactions and demonstrate real-world implementations.

Speakers
avatar for Seán McCord

Seán McCord

CEO, CyCore Systems, Inc
Seán C McCord has been building clustered and distributed Linux systems commercially since kernel version 1.3. In 2004, he founded CyCore Systems to build complex, multi-realm systems built on open platforms for all manner of business. He has been building telephone-oriented software... Read More →


Wednesday October 30, 2019 10:30am - 11:00am
Ballroom B

10:30am

FreePBX/PBXact Security - The basics
In this talk, Lorne identifies common security pitfalls and their unfortunate consequences from his vantage of Sangoma Support Engineer. Learn how to make yourself a hard target using the tools freely available in FreeBPX and PBXact.

Speakers
avatar for Lorne Gaetz

Lorne Gaetz

Support Manager, Sangoma
Lorne set up his first Asterisk/FreePBX system around 2008 as a replacement for the office phone system while working in a completely unrelated Engineering field. In the process, he spent free time hacking and extending the system where features were lacking, discovering much about... Read More →


Wednesday October 30, 2019 10:30am - 11:00am
Ballroom C

11:00am

Securing Your Enterprise Network with SBC
Speakers
avatar for Scott Beer

Scott Beer

Director, Solutions Engineering, Sangoma
Mr. Beer is responsible for Pre-Sales Engineering & Training for a leading enterprise communications transformation to a full solution telecommunication provider, whether On-Premise or Cloud Solutions. Working within the Sales organization to ensure new customers are going to receive... Read More →


Wednesday October 30, 2019 11:00am - 11:30am
Ballroom A

11:00am

OmniBot - Asterisk Omni Channel AI for Contact Center
After using Open source telephony platforms like Asterisk, mainly with contact center agents for years, we are now exploring the Human to Machine way to provide customer care services. John is getting in touch with customer care in order to have some tourist information, while he is spending the holidays with his wife… And a Self Service IVR integrated with a Natural language machine engine is going to provide him some initial
useful answers to his questions, also by using some AI (Artificial Intelligence)
predictions… Until something unexpected comes up!
And here the things start to get really interesting, because we are trying to see what we
can do with Asterisk, when the contact center Robot can’t find reasonable answers for the
customer. We will describe what has been done so far by playing with Asterisk call center - VoiceBot
and ChatBot - and what we can achieve in the future (Omni-Channel-Bot applied on
email, social media and more channels to come). Cross channel interactions will be analysed, by using some Customer Journey examples, to understand what kind of benefits can experience both the contact center
agents, in terms of proactive engagement and the supervisors, in terms of touch point
timeline and CX optimisation.
Dangerous demo will be played during the session, in order to see when such concepts
work and when they break!
Emphasis will be given as much as possibile to free concepts, some of them even under
Alfa and Beta stage - in order to share the vision with the Open Source community -
providing ideas and collecting as many feedbacks as we can from the attendees.


Speakers
avatar for Miguel Licero

Miguel Licero

Managing Partner, XCALLY USA
Electronics Engineer, Unified Communications specialist and Digital Transformation innovator with 20 years of professional experience. Miguel is an IP based communication expert and has wide experience in Voice Over IP, Telecom, CTI and CRM technologies. He specializes in Telecom... Read More →


Wednesday October 30, 2019 11:00am - 11:30am
Ballroom C

11:00am

The Upside Down: Decentralization and the Feature Funnel
Understanding the value of decentralization in a centralized, hosted world. Large scale Asterisk deployment. Realizing the cost of supporting features that are little used and not needed.

Speakers
avatar for Jason Park

Jason Park

Lead Engineer, Target
A lifelong Missourian, I recently relocated to beautiful Minnesota with my wife and 3 kids to lead the Target voice team's open source voice initiative. I am a Digium dCAP that has deployed open source software for 25 years and Asterisk for 15 years in the service provider, financial... Read More →


Wednesday October 30, 2019 11:00am - 11:30am
Ballroom B

11:30am

On-Premises vs Cloud: Key Differences and Benefits
Speakers
avatar for Steve Jakab

Steve Jakab

Sales Engineer, Sangoma


Wednesday October 30, 2019 11:30am - 12:00pm
Ballroom A

11:30am

From 11 to 16, what could possibly go wrong?
There are changes in Asterisk which makes upgrading very hard. While writing the abstract we haven't done this task I do not know the outcome. The Channel handling has changed. AMI has about 100 more Events to handle and "subevents" in AMI have gone. Not even thinking of changing from chan_sip to PJSIP. So a simple upgrade would't do the job. One more interesting part ist performance. We will have a look on this. With about 140 Asterisk instances running with thousands of calls throughout the day, performance is very important for us. I will show the major issues we came along and what solution we have found. As well I i will show the outcome of our performance monitoring.

Speakers
avatar for Jöran Vinzens

Jöran Vinzens

VoIP Developer, sipgate gmbh
Jöran has been in contact with VoIP system since 2004. First with H323 and short after SIP. First Contact with Asterisk was version 1.something at an interconnection test with an Siemens HiPath. from there on Jöran stuck with Asterisk until now, where Jöran is in a team at sipgate... Read More →


Wednesday October 30, 2019 11:30am - 12:00pm
Ballroom B

11:30am

Getting Started with WebRTC
Getting started with WebRTC and feeling confident that you're doing things in the right way is extremely difficult. With so much wrong information out on the internet it can be an impossible task to know what requirements are, what browsers can and can't do and what else can affect your WebRTC deployment. This session is aimed to get you up and running with WebRTC and feeling confident about it.

Speakers
avatar for Dan Jenkins

Dan Jenkins

CEO|Founder|Engineer, Nimble Ape Ltd
Founder of Nimble Ape, a Real-Time Communications Consultancy based in the UK, Google Developer Expert specializing in WebRTC and organizer of CommCon, a conference for Open Source RTC in the UK, Dan is always busy with some project. His knowledge of Asterisk, it's APIs and how those... Read More →


Wednesday October 30, 2019 11:30am - 12:00pm
Ballroom C

12:00pm

Lunch
Wednesday October 30, 2019 12:00pm - 1:30pm

1:30pm

Towards the commoditization of Programmable Communication
How the apparent control/flexibility dilemma restrains the current scope of the market, and how open source technologies will unlock its full potential. In that session, you will discover how to build and consume the next UC & CPaaS platforms with Wazo.



Speakers
avatar for Jérome Pascal

Jérome Pascal

CEO, Wazo


Wednesday October 30, 2019 1:30pm - 2:00pm
Ballroom C

1:30pm

How Asterisk Saved Bletchley Park
This session will cover practical insights into technology and business. These were gained by founding and growing a PBX business on a heritage site in the earliest days of Asterisk. It will be lighthearted, and somewhat historical in context but at the same time informative and deliver actionable insights about bootstrapping a business and delivering a positive social impact that are still relevant today.

Speakers
avatar for Rob Pickering

Rob Pickering

Founder, Apilsay
Rob founded the UK software development company IPCortex back in the early 2000s and has been developing on Asterisk since 0.9. He is a bit of a greybeard who fell into communication software when someone paid him to write a TCP/IP stack for a new microprocessor in the 80s. He never... Read More →


Wednesday October 30, 2019 1:30pm - 2:00pm
Ballroom A

1:30pm

Set up Asterisk with Docker and Start Writing Your Applications
We love developing software that works with Asterisk. We have AGI scripts to handle call recordings, a contact center that leverages ARI/AMI, and a softphone using the webRTC capabilities. To create all these products, we first need an Asterisk environment setup. In production, we have a global presence with Asterisk servers deployed around the world and configured as peers with each other. We also have standby instances to automatically handle traffic when an issue arises on the active instance. We created a development environment which lives entirely on the developers workstation, but mimics the global presence of our production system. This allows developers to confidently develop solutions that will work with every step through the development lifecycle. This solution involves using docker containers to create multiple Asterisk instances. Asterisk configuration files are hosted locally on the developers workstation, allowing them to use any text editor/IDE to make changes. These config files are also mounted as a remote volume, allowing the Asterisk instances to also read/write to them. We also have a helpful watch script to detect when changes were made to a configuration file and automatically reload Asterisk to apply the change.

Speakers
avatar for David Dushok

David Dushok

Manager of Contact Center Engineering, Datto
Dave has been a software engineer for over 10 years. He released his first open source application while in college. This was a module for Joomla which allowed users to install an arcade-style button on their website and configure it to link to any web page. There was a lot of excitement... Read More →


Wednesday October 30, 2019 1:30pm - 2:00pm
Ballroom B

2:00pm

UC Trends to Watch in 2020
Speakers
avatar for Jim Machi

Jim Machi

Sangoma
Jim is responsible for developing and executing the global marketing plan including digital strategy, partner marketing, content generation, branding and lead generation activities.  Prior to Sangoma, Jim spent time at Dialogic and Intel in various roles, including business unit... Read More →


Wednesday October 30, 2019 2:00pm - 2:30pm
Ballroom A

2:00pm

Streams, streams everywhere... Oh! and Apache Kafka
Current infrastructures tend to be elastic and service-oriented, so there is the need to keep track of what is happening across multiple services in real-time. This has become a daunting task for companies of all sizes. Asterisk as a component ( media server ) of a broader solution is no longer limited to extension counts but to all sorts of different services, and keeping track of assets and usage has gained a new level of complexity. We would like to share our experience with Apache Kafka in trying to bring the entire company as close to real-time accountability as possible, by processing streams.

Speakers
avatar for Gaston Draque

Gaston Draque

VoIP Space Monkey, Nexacomm
Gaston Draque is a VoIP development and deployment specialist at Nexacomm, an IP Telephony supplier and Could UC systems based in NYC. He has been working with company's information systems for over 20 years and with Asterisk since 2005. Gaston holds a B.S in Computer Information... Read More →


Wednesday October 30, 2019 2:00pm - 2:30pm
Ballroom B

2:00pm

TBA
Wednesday October 30, 2019 2:00pm - 2:30pm
Ballroom C

2:30pm

Alsea Success Story
Speakers
avatar for Alejandro Apan

Alejandro Apan

President & CEO, Neocenter
Today Neocenter is a Distributor of products and services around IP Telephony and Unified Communication that support Open Standards and also Open Source. We have a wide community of more than 1800 Integrators around the country. They are specialized in creating VoIP solutions and... Read More →


Wednesday October 30, 2019 2:30pm - 3:00pm
Ballroom A

2:30pm

9-1-1 In The Enterprise
The FCC is in the process of completing its Notice of Proposed Rule Making on MLTS 9-1-1. According to the Draft Rules published, every MLTS platform will have to be capable of providing a dispatchable location to the 9-1-1 call center or PSAP. Every service provider will have to be capable of providing a dispatchable location to the 9-1-1 call center or PSAP. Every end-user will be responsible for providing the dispatchable location of the device or endpoint when 9-1-1 is dialed. This rule applies to all platforms, regardless of technology. For example, an on-premise PBX will have the same requirements as a hosted or cloud-based solution. There are other requirements in the draft rules. I intend to provide an update on the requirements, including specifics and timelines. Once the audience understands the requirements, we can discuss the technologies available to meet the requirements.

Speakers
avatar for Jerry Eisner

Jerry Eisner

Vice President - Public Safety, RedSky Technologies, Inc.
Jerry Eisner, ENP has been involved in public safety communications for over thirty years. His experience in many fields including two-way radio systems, computer-aided dispatch, and records management systems, facility design and construction management, E9-1-1 customer premise equipment... Read More →


Wednesday October 30, 2019 2:30pm - 3:00pm
Ballroom B

2:30pm

Fighting False Answer Supervision and Post-Dial Delay using enhanced SIP event logging through Asterisk
This presentation will go over how we added enhanced SIP event logging with high-precision timing into Asterisk, and how we use this to help detect False Answer Supervision(FAS) and Post Dial Delay(PDD) in outbound SIP dialing through the VICIdial Open Source Contact Center suite. We will cover the patching of Asterisk, each step of how our method of gathering of SIP events works, how to analyze the results and how to verify when FAS and PDD happen, complete with links to audio recordings of the affected calls.

Speakers
avatar for Matt Florell

Matt Florell

President, VICIdial Group
Matt Florell has over twenty years of experience in building and managing corporate IT systems specializing in Call Center systems, IP telephony, Customer Relationship Management(CRM) systems, databases, scalable applications, and system optimization. Matt is currently the President... Read More →


Wednesday October 30, 2019 2:30pm - 3:00pm
Ballroom C

3:00pm

Wrap Up session - Sangoma engineers
Wednesday October 30, 2019 3:00pm - 3:30pm
Ballroom B

3:30pm

Wrap Up Session/Closing Remarks
Wednesday October 30, 2019 3:30pm - 4:00pm
Ballroom A

3:30pm

Wrap Up session - Sangoma engineers
Wednesday October 30, 2019 3:30pm - 4:00pm
Ballroom C