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Wednesday, October 30 • 2:30pm - 3:00pm
Fighting False Answer Supervision and Post-Dial Delay using enhanced SIP event logging through Asterisk

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This presentation will go over how we added enhanced SIP event logging with high-precision timing into Asterisk, and how we use this to help detect False Answer Supervision(FAS) and Post Dial Delay(PDD) in outbound SIP dialing through the VICIdial Open Source Contact Center suite. We will cover the patching of Asterisk, each step of how our method of gathering of SIP events works, how to analyze the results and how to verify when FAS and PDD happen, complete with links to audio recordings of the affected calls.

avatar for Matt Florell

Matt Florell

President, VICIdial Group
Matt Florell has over twenty years of experience in building and managing corporate IT systems specializing in Call Center systems, IP telephony, Customer Relationship Management(CRM) systems, databases, scalable applications, and system optimization. Matt is currently the President... Read More →

Wednesday October 30, 2019 2:30pm - 3:00pm EDT
Ballroom C