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Tuesday, October 29 • 4:00pm - 4:30pm
Hybrid Call Center Solutions with OpenSIPS

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While Asterisk is a good platform to host agents with their specific advanced features (barging, whispering and other), OpenSIPS may be a better choice for call queuing and distribution. So why not combining them to get the best possible solution? An OpenSIPS Call Center manager is able to host large amounts of queues and agents (and their skills), to queue thousand of calls and to distribute a high CPS to agents, using complex algorithms. But the most important aspects is the ability of such a solution to scale as capacity, but also to be Geo-distributed.

avatar for Răzvan Crainea

Răzvan Crainea

Core Developer, OpenSIPS
Răzvan has is part of the OpenSIPS project since summer 2010, and ever since he's been involved in developing various VoIP Platforms using OpenSIPS at their core. He's an open source enthusiast, with contributions to several Open Source projects such as FreeSWITCH, RTPProxy, RTPEngine... Read More →

Tuesday October 29, 2019 4:00pm - 4:30pm EDT
Ballroom C