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Tuesday, October 29 • 2:30pm - 3:00pm
Ingenuity, resilience, simplicity and many mistakes - from on-premise to cloud platform

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Loway has been running the QueueMetrics Live SaaS, a geographically distributed, multi-cluster, a real-time contact-center analytics platform that serves a large number of small-to-medium-sized customers and that has been running since 2014. This speech is about how we transitioned a traditional on-premise product into a cloud-based application, and some lessons in simplicity and resilience we learned along the way. And some painful stuff we learned the hard way not to do, especially about WebRTC.

avatar for Lorenzo Emilitri

Lorenzo Emilitri

Director, Loway SA
Lorenzo, the founder of Loway, loves building software that works and reliably solves real-world problems. Recently, he worked on creating and deploying hosted services for contact centers, using Java, Clojure, Docker and Kafka to scale out and provide highly elastic and resilient... Read More →

Tuesday October 29, 2019 2:30pm - 3:00pm EDT
Ballroom B